🚴 Turin Bicycle FAQ 🤔
General Questions
What are your store hours?
We’re open 7 days a week!
Monday – Friday 12:00 pm – 7:00 pm
Saturday 10:00 am – 6:00 pm
Sunday 12:00 pm – 5:00 pm
Monday – Friday 12:00 pm – 7:00 pm
Saturday 10:00 am – 6:00 pm
Sunday 12:00 pm – 5:00 pm
What types of bikes do you sell?
We carry road bikes, gravel bikes, mountain bikes, commuter bikes, and kids’ bikes. We work with some amazing brands to offer you a unique selection of bicycle awesomeness! Looking for a specific brand or product? Give us a call!
At this time, we do not sell E-Bikes.
At this time, we do not sell E-Bikes.
Do you sell used bikes?
Unfortunately, we do not offer used bikes, but we’ll be happy to steer you to our friends at Working Bikes. Working Bikes gives donated bicycles new life by redistributing them as tools of empowerment in local and global communities.
You can shop used bikes, or donate to their mission!
You can shop used bikes, or donate to their mission!
How can I buy a bike from you? Can I test ride the bike before I buy?
The best way to find a bike is to come in and test ride it! It’s 100% free and highly encouraged. We ask for an ID and a credit card for liability. Come in today and find your next bike!
Do you offer financing?
Yes, we’ve partnered with Synchrony to offer financing for our customers. Financing is subject to credit approval and is handled by Synchrony.
What is your return policy?
Turin Bicycle Chicago accepts returns on bicycles, accessories, and clothing in new, unused condition, up to 30 days from the date of purchase for full refund or store credit.
Special order items may be subject to restocking fee of 15%. Sale items may be returned in new, unused condition within 14 days of purchase for store credit only. All returns must be accompanied by receipt.
Special order items may be subject to restocking fee of 15%. Sale items may be returned in new, unused condition within 14 days of purchase for store credit only. All returns must be accompanied by receipt.
Do you sell accessories and gear?
We carry helmets, lights, locks, apparel, tools, bags, nutrition, and more. Looking for something specific? Give us a call or stop in!
Do you sell Turin-branded merchandise?
Yes, we sell Turin-branded bib shorts and jerseys. Water bottles, t-shirts, hats, and more are on the horizon…
What is your Trikes to Bikes program and how does it work?
Kids grow fast and bikes are awesome! We’re here to help. Our Trikes to Bikes program allows your kid to grow along with a properly fitting bicycle.
How it works: Kids bikes bought at Turin are eligible for up to 50% trade-in value off your next kid’s bike purchase.
See more details here!
How it works: Kids bikes bought at Turin are eligible for up to 50% trade-in value off your next kid’s bike purchase.
See more details here!
Repairs and Service
Do I need an appointment for repairs and tune-ups?
Short answer, yes! Long answer: The best way to get service or a tune-up is to bring your bike to the shop for a quick assessment. From there, we’ll schedule you for service, and you’ll have the option to leave your bike with us or take it and return it 48 hours prior to your appointment.
Some repairs and adjustments can be completed while you wait or same-day. Flat fixes typically take 30-45 minutes (depending on our service schedule) and a minor brake adjust can often be done on the spot.*
*same day turn around is subject availability.
Some repairs and adjustments can be completed while you wait or same-day. Flat fixes typically take 30-45 minutes (depending on our service schedule) and a minor brake adjust can often be done on the spot.*
*same day turn around is subject availability.
How long do repairs typically take?
Our service schedule is always changing. During peak months (spring, summer, fall), full tune-ups are typically scheduled about a week out (to our next available opening). Smaller service items can often be scheduled in less time, 2-4 days after your assessment. This is subject to change, and you’ll get a clearer picture when you bring your bike in for service.
Service times may also be delayed if we need to special-order parts or source other specific items for your bike that we don’t have in stock.
Service times may also be delayed if we need to special-order parts or source other specific items for your bike that we don’t have in stock.
Do you work on E-bikes?
Yes, we do work on E-bikes. Please take a look at our E-Bike Policy and E-Bike Service Menu for details on service options and pricing. In short, we service the mechanical components of your e-bike but do not work on electronics, motors, or proprietary e-bike software (control modules).
Can I bring my own components for installation, like pedals, or a saddle?
Absolutely! If you have parts you’d like us to install, bring them at the time of your service or when you get your bike evaluated. We’ll ensure they’re compatible and add them to your work order.
Contact and Community
How can I contact the shop?
Call: (773) 271-3141
Email: info@turinbicycle.com
Social: @turinbicycle
Email: info@turinbicycle.com
Social: @turinbicycle
Do you host group rides or events?
YUP! We host group rides, and Turin is also a starting point for a few non-sponsored rides. Check out event calendar and other resources for more details.
I’m interested in featuring my small business on the “Friends of Turin” page. How can I get involved?
Awesome! We’re so glad you’re interested. The best way to secure a place on the page is to complete the form below. If we have any questions about you or your product/business we’ll reach out via phone or email.
You can find the form here! or copy and paste this into you browser: https://bit.ly/friendsofturin
You can find the form here! or copy and paste this into you browser: https://bit.ly/friendsofturin